Help & FAQs

When will my order ship?

Orders are normally processed within 1–3 business days. You’ll receive tracking by email when available.

How long does delivery take?

Estimated delivery is 5–10 business days after dispatch. Carrier delays may affect this estimate.

How do I track my order?

Use the “Track Your Order” link in the footer or the tracking link in your shipping email. Tracking can take 24–48 hours to activate.

Can I change or cancel an order?

Email us immediately. We’ll try to help, but changes and cancellations cannot be guaranteed after fulfillment begins.

How do I choose a size?

Check the product-specific measurements and our Size Guide. If you are between sizes, compare the garment measurements with a similar item you already own.

Can I return an item?

Eligible change-of-mind returns must be requested within 8 calendar days after delivery. Items must be unworn, unused, unwashed, and have all original tags and packaging. See Returns & Refunds for full conditions.

What if my item is damaged or incorrect?

Email us within 30 calendar days after delivery with your order number and clear photos or video. If approved, we’ll cover the return and provide a replacement or full refund.

How can I contact Aurleen?

Email support@novira-jp.com. We normally reply within 2 business days.