Returns & Refunds
Last updated: August 10, 2026
Change-of-mind returns
You may request a return within 8 calendar days after delivery. The item must be unworn, unused, unwashed, undamaged, and returned with all original tags, hygiene seals, accessories, and packaging. Proof of purchase is required.
Email support@novira-jp.com with your order number, name, item, and reason. Do not send an item before receiving authorization and the correct return address. The customer pays return shipping for change-of-mind returns; use a trackable service. Original shipping charges, if any, are not refundable.
Damaged, defective, or incorrect items
Contact us within 30 calendar days after delivery and include clear photos or video. If approved, Aurleen will cover the return cost and provide a replacement or full refund.
Non-returnable items
- Worn, washed, altered, stained, scented, or customer-damaged items.
- Items missing original tags, hygiene seals, accessories, or packaging.
- Gift cards and personalized or custom-made items.
- Items clearly marked “Final Sale,” except when damaged, defective, or incorrect.
- Items with a removed hygiene seal, where permitted by law.
Exchanges
For the fastest service, return the eligible item and place a new order for the desired size or color. Approved damaged, defective, or incorrect items may be replaced at no cost.
Refund timing
After the return arrives, we will inspect it and email the result. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit.
Contact
Email: support@novira-jp.com