Shipping Information

Last updated: August 10, 2026

Where we ship

Aurleen currently ships to eligible addresses in the United States. Available methods, charges, and location restrictions are displayed at checkout before payment.

Processing

Orders are normally processed and dispatched within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays.

Estimated delivery

After dispatch, estimated delivery is 5–10 business days. Delivery dates are estimates and may be affected by carrier delays, weather, peak periods, customs processing, or other events outside our reasonable control.

Items may ship separately and arrive on different dates. You will not be charged extra solely because an order is divided into multiple packages.

Tracking

When available, tracking is emailed after shipment and may take 24–48 hours to activate.

Address changes

Check your address before checkout. Contact us immediately if a correction is needed; changes cannot be guaranteed after fulfillment begins. Extra costs caused by an incorrect address, refusal, or failure to collect a package may be deducted from a refund or charged before reshipment where permitted by law.

Delays

If we cannot ship within the time stated at purchase, we will notify you and provide the option to consent to the delay or cancel the affected order for a prompt refund, as required by applicable law.

Lost or damaged packages

If tracking shows no delivery or your package arrives damaged, contact us with your order number and supporting photos where relevant. If an order has not arrived within 30 calendar days after shipment and is confirmed lost, we will offer a replacement or full refund, subject to the address and delivery exceptions above.

Email: support@novira-jp.com